Clear, simple pricing – no surprise fees.

We keep pricing straightforward so you always know what you’re paying for before any work begins.

Service Charge & Guarantee

A single upfront service charge — and if we can’t fix the issue, you don’t pay labour.

Service Charge — $49

Covers travel, on-site assessment, and initial diagnosis anywhere in Mandurah & surrounding suburbs.

No-Fix, No-Fee

If we cannot fix your problem or provide a clear solution, you only pay the Service Charge.

See Terms & Conditions for more information.

General Hourly Support

Our standard option for everyday issues that don’t require a full package. Ideal for quick fixes, diagnostics, or ongoing help across multiple devices.

General Troubleshooting — $89/hr (or part thereof)

Billed in 30-minute ($44.50) increments after the first hour.

  • Resolving Wi-Fi and network problems
  • Device connection issues
  • Email setup, password recovery, and account support
  • Installing or updating software and apps
  • Basic security checks and virus removal
  • Helping with general settings and system errors
  • Guidance and advice for hardware, software, and new devices

Fixed-Price Service Packages

These packages give you clear expectations and no hidden fees.

New PC Setup — $129

  • Unboxing & physical setup
  • Initial Windows configuration
  • Install all Windows updates
  • Install essential apps (Chrome, VLC, Adobe Reader, etc.)
  • Remove bloatware and unwanted apps
  • Optimise Windows Defender
  • Email setup (Outlook/Gmail)
  • Connect to Wi-Fi
  • Sync OneDrive/Google Drive
  • Transfer basic files (up to 50GB)
  • Configure default apps
  • Test printer (if already installed)

Cyber Safety Check — $119

  • Security health check (1 PC + 1 phone)
  • Scam/phishing inbox review
  • Set up multi-factor authentication
  • Install password manager
  • Check installed apps for risks
  • Browser security setup
  • Cyber safety overview

Basic Data Transfer — $69

  • Moving files between phones or computers
  • Transfer your important files/photos
  • Transfer via USB, SSD, or cloud
  • Organise files/folders
  • Verify everything transferred correctly
  • Set up cloud backup after transfer

Printer Setup — $79

  • Connect via Wi-Fi or USB
  • Install drivers/software
  • Set default printer
  • Test print, scan and copy
  • Add printer to up to 3 devices
  • Quick tutorial on scanning to PDF or email

Wi-Fi Tune-Up — $119

  • Full Wi-Fi signal strength check
  • Router placement optimisation
  • Adjust router settings (channels, QoS, band steering)
  • Connect essential devices (TV/laptop/mobile)
  • Configuring existing extenders/mesh
  • Check for interference
  • Speed test (before & after)
  • Upgrade recommendations if needed